{"id":24674,"date":"2019-03-29T09:33:45","date_gmt":"2019-03-29T13:33:45","guid":{"rendered":"https:\/\/linitiative.ca\/International\/aeroport-du-maroc-des-bornes-pour-mesurer-la-satisfaction\/"},"modified":"2019-03-29T09:33:45","modified_gmt":"2019-03-29T13:33:45","slug":"aeroport-du-maroc-des-bornes-pour-mesurer-la-satisfaction","status":"publish","type":"post","link":"https:\/\/linitiative.ca\/International\/aeroport-du-maroc-des-bornes-pour-mesurer-la-satisfaction\/","title":{"rendered":"A\u00e9roport du Maroc : Des bornes pour mesurer la satisfaction"},"content":{"rendered":"<header>\n<\/header>\n<div class=\"entry-content clearfix\" readability=\"51\"><img decoding=\"async\" class=\"post_layout_5_img\" src=\"http:\/\/aujourdhui.ma\/wp-content\/uploads\/2017\/10\/bagages.jpg?x29840\" alt=\"A\u00e9roport du Maroc : Des bornes pour mesurer la satisfaction\"\/><\/p>\n<p class=\"p1\"><span class=\"s1\"><span class=\"c4\"><strong>Des Bornes de la mesure de la satisfaction des passagers \u00abHappy or not\u00bb sont d\u00e9sormais op\u00e9rationnelles.<\/strong><\/span><\/span> <span id=\"more-308324\"\/><\/p>\n<p class=\"p1\"><span class=\"s1\">L\u2019objectif de ce dispositif connect\u00e9, install\u00e9 sur les \u00e9tapes cl\u00e9s du parcours du passager (enregistrement, blocs sanitaires, restauration, livraison bagages) est simple : r\u00e9colter \u00e0 \u00abchaud\u00bb l\u2019avis des passagers, par le biais de questions ludiques sur la propret\u00e9 des blocs sanitaires, l\u2019enregistrement des bagages,<span class=\"Apple-converted-space\">\u00a0<\/span> les offres commerciales propos\u00e9e par les boutiques ou les points de restauration ; les r\u00e9ponses obtenues permettent de mesurer le degr\u00e9 de satisfaction des passagers et usagers d\u2019a\u00e9roports \u00e0 travers de simples smileys expressifs ou \u00e9motic\u00f4nes. De par sa connectivit\u00e9, ce syst\u00e8me permet \u00e9galement d\u2019am\u00e9liorer la r\u00e9activit\u00e9 aux insatisfactions des passagers.<br \/>En effet, outre les rapports d\u2019\u00e9valuation g\u00e9n\u00e9r\u00e9s, les responsables a\u00e9roportuaires re\u00e7oivent des alertes, selon une fr\u00e9quence d\u00e9termin\u00e9e, lorsqu\u2019un niveau d\u2019insatisfaction fix\u00e9 est atteint, ainsi des actions sur le terrain peuvent \u00eatre d\u00e9clench\u00e9es en quasi-temps r\u00e9el.<\/span><\/p>\n<\/div>\n<p>Auteur: ALM<br \/>\n<a href=\"http:\/\/aujourdhui.ma\/economie\/aeroport-du-maroc-des-bornes-pour-mesurer-la-satisfaction\">Cliquez ici pour lire l&rsquo;article depuis sa source.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des Bornes de la mesure de la satisfaction des passagers \u00abHappy or not\u00bb sont d\u00e9sormais op\u00e9rationnelles. L\u2019objectif de ce dispositif connect\u00e9, install\u00e9 sur les \u00e9tapes cl\u00e9s du parcours du passager (enregistrement, blocs sanitaires, restauration, livraison bagages) est simple : r\u00e9colter \u00e0 \u00abchaud\u00bb l\u2019avis des passagers, par le biais de questions ludiques sur la propret\u00e9 des [&hellip;]<\/p>\n","protected":false},"author":1759,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[73,54],"tags":[],"class_list":["post-24674","post","type-post","status-publish","format-standard","hentry","category-actualite","category-maroc"],"_links":{"self":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts\/24674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/users\/1759"}],"replies":[{"embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/comments?post=24674"}],"version-history":[{"count":0,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts\/24674\/revisions"}],"wp:attachment":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/media?parent=24674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/categories?post=24674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/tags?post=24674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}