{"id":94909,"date":"2020-08-07T14:20:47","date_gmt":"2020-08-07T18:20:47","guid":{"rendered":"https:\/\/linitiative.ca\/International\/tunisie-comment-tunisair-prend-soin-de-ses-clients\/"},"modified":"2020-08-07T14:20:47","modified_gmt":"2020-08-07T18:20:47","slug":"tunisie-comment-tunisair-prend-soin-de-ses-clients","status":"publish","type":"post","link":"https:\/\/linitiative.ca\/International\/tunisie-comment-tunisair-prend-soin-de-ses-clients\/","title":{"rendered":"Tunisie \u2013 Comment Tunisair prend soin de ses clients\u00a0!"},"content":{"rendered":"<div class=\"post-cont-in left relative\">\n<p><a href=\"https:\/\/www.tunisienumerique.com\/tunisie-actualite\/Tunisair\/\" title=\"Tunisair\" target=\"_top\" class=\"auto-link\" rel=\"noopener noreferrer\">Tunisair<\/a> ne rate, d\u00e9cid\u00e9ment, jamais une occasion pour d\u00e9montrer au monde qu\u2019elle n\u2019accorde aucun int\u00e9r\u00eat \u00e0 ses clients ni \u00e0 leur satisfaction. On dirait que ses dirigeants g\u00e8rent la compagnie \u00e0 la mani\u00e8re d\u2019une petite entreprise familiale, sans se soucier ni de son image de marque, ni de sa r\u00e9putation qui pourrait en p\u00e2tir.<\/p>\n<div class=\"code-block code-block-1 c3\"><ins class=\"adsbygoogle c2\" data-ad-layout=\"in-article\" data-ad-format=\"fluid\" data-ad-client=\"ca-pub-2102118777505746\" data-ad-slot=\"7301775417\"\/> <\/div>\n<p>La derni\u00e8re frasque du transporteur national date de lundi dernier, le 3 ao\u00fbt, quand la compagnie a envoy\u00e9 des mails \u00e0 partir de la boite de son call centre \u00e0 ses clients devant embarquer sur le vol TU 928 du 6 ao\u00fbt, reliant Tunis \u00e0 Marseille, pour les informer qu\u2019il y a eu un changement au programme. La compagnie a, en effet, inform\u00e9 ses clients, en les mettant devant le fait accompli et en choisissant et d\u00e9cidant pour eux, sans leur donner une possibilit\u00e9 de r\u00e9ponse, qu\u2019ils vont devoir prendre un vol qui devait faire un \u00ab petit crochet \u00bb par Monastir, avant de faire route vers Marseille.<\/p>\n<p>Le probl\u00e8me est que la compagnie n\u2019a pas jug\u00e9 utile de donner le choix \u00e0 ses clients et elle leur a impos\u00e9 un vol de quatre heures, alors que celui qu\u2019ils devaient prendre ne d\u00e9passait pas l\u2019heure de vol.<\/p>\n<p>Quand la compagnie nationale va-t-elle d\u00e9cid\u00e9 d\u2019accorder un minimum d\u2019int\u00e9r\u00eat \u00e0 ses clients, \u00e0 ceux qui la font vivre et qui payent les salaires de ses trop nombreux personnels ?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-544582\" src=\"https:\/\/www.tunisienumerique.com\/wp-content\/uploads\/2020\/08\/tunis-air.jpg\" alt=\"\" width=\"921\" height=\"296\" srcset=\"https:\/\/www.tunisienumerique.com\/wp-content\/uploads\/2020\/08\/tunis-air.jpg 921w, https:\/\/www.tunisienumerique.com\/wp-content\/uploads\/2020\/08\/tunis-air-768x247.jpg 768w, https:\/\/www.tunisienumerique.com\/wp-content\/uploads\/2020\/08\/tunis-air-600x193.jpg 600w\" sizes=\"auto, (max-width: 921px) 100vw, 921px\"\/><\/p>\n<div class=\"swp_social_panel swp_horizontal_panel swp_flat_fresh swp_default_full_color swp_individual_full_color swp_other_full_color scale-100 scale-\" data-min-width=\"1100\" data-float-color=\"#ffffff\" data-float=\"bottom\" data-float-mobile=\"bottom\" data-transition=\"slide\">\n<div class=\"nc_tweetContainer swp_share_button total_shares total_sharesalt\"><span class=\"swp_count\">21 <span class=\"swp_label\">Partages<\/span><\/span><\/div>\n<\/div>\n<p><strong>Que se passe-t-il en Tunisie?<\/strong><br \/>Nous expliquons sur notre <a href=\"https:\/\/www.youtube.com\/channel\/UCRzypVq0B_yBad5eGrwBx0Q?sub_confirmation=1\" target=\"_blank\" rel=\"noopener noreferrer\">cha\u00eene YouTube<\/a> . <a href=\"https:\/\/www.youtube.com\/channel\/UCRzypVq0B_yBad5eGrwBx0Q?sub_confirmation=1\" target=\"_blank\" rel=\"noopener noreferrer\">Abonnez-vous!<\/a><\/p>\n<div class=\"mvp-org-wrap mvp-org-logo\" itemprop=\"publisher\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Organization\"><img decoding=\"async\" src=\"https:\/\/www.tunisienumerique.com\/wp-content\/uploads\/2017\/02\/logo_tunisie_numerique.png\"\/><\/div>\n<div class=\"mvp-related-posts left relative\">\n<h4 class=\"post-header\"><span class=\"post-header\">Lire aussi<\/span><\/h4>\n<\/div>\n<div id=\"article-ad\"><ins class=\"adsbygoogle c4\" data-ad-client=\"ca-pub-2102118777505746\" data-ad-slot=\"6513972734\" data-ad-format=\"auto\" data-full-width-responsive=\"true\"\/> <\/div>\n<\/div>\n<div id=\"post-sidebar-wrap\"><ins class=\"adsbygoogle c4\" data-ad-client=\"ca-pub-2102118777505746\" data-ad-slot=\"6168283410\" data-ad-format=\"auto\" data-full-width-responsive=\"true\"\/> <\/div>\n<p>Auteur: LM<br \/>\n<a href=\"https:\/\/www.tunisienumerique.com\/tunisie-comment-tunisair-prend-soin-de-ses-clients\/\">Cliquez ici pour lire l&rsquo;article depuis sa source.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tunisair ne rate, d\u00e9cid\u00e9ment, jamais une occasion pour d\u00e9montrer au monde qu\u2019elle n\u2019accorde aucun int\u00e9r\u00eat \u00e0 ses clients ni \u00e0 leur satisfaction. On dirait que ses dirigeants g\u00e8rent la compagnie \u00e0 la mani\u00e8re d\u2019une petite entreprise familiale, sans se soucier ni de son image de marque, ni de sa r\u00e9putation qui pourrait en p\u00e2tir. La [&hellip;]<\/p>\n","protected":false},"author":1789,"featured_media":94910,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[73,55],"tags":[],"class_list":["post-94909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-tunisie"],"_links":{"self":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts\/94909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/users\/1789"}],"replies":[{"embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/comments?post=94909"}],"version-history":[{"count":0,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/posts\/94909\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/media?parent=94909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/categories?post=94909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/linitiative.ca\/International\/wp-json\/wp\/v2\/tags?post=94909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}